Ubisoft says it is “aware” of an issue that is impacting some Xbox players and preventing them from accessing their Ubisoft+ subscription.
Players first began reporting the issue on social media, with the original poster saying, “every other subscriber I know has the same issue” with accessing Ubisoft+.
The problem doesn’t seem to be isolated to one particular console type or territory, and a thread on the Ubisoft subreddit has received over 150 comments from players reporting the same issue.