For those who were able to secure a PS5 at launch and have been playing Call of Duty: Black Ops Cold War, there is a chance you may have been playing the PS4 version by accident.As reported by Eurogamer, this issue appears to be affecting certain people who have purchased and downloaded either the Cross-Gen bundle or the Ultimate Edition of Call of Duty: Black Ops Cold War, which both include the PS4 and PS5 version of the latest Call of Duty.
When you purchase either of these versions from the PlayStation Store, you are able to choose which parts of Black Ops Cold War you wish to download – i.e. Zombies, Multiplayer, Campaign. However, if you choose download all, you will download both the PS4 and PS5 version of the game, and it appears to default to the PS4 version for some playing on PS5.
Activision Support has responded to this issue, and has revealed the necessary steps to ensure you are playing the correct version;
- Highlight the game tile on the Dashboard
- Scroll down and highlight “Play”
- Select the 3 dots and open the menu
- Select “PS5 | Full | Call of Duty: Black Ops Cold War”
- Launch and enjoy!
Eurogamer also notes that there are some instances of people deleting the PS4 version and it causing a download queue bug that prevents the ability to download the PS5 version if it isn’t already installed. Reports mention that a factory reset will fix this issue, but hopefully a patch will be on the way shortly.
For more on Call of Duty: Black Ops Cold War, you can check out our review of the campaign and our review in progress of both its Multiplayer and Zombies mode.
Have a tip for us? Want to discuss a possible story? Please send an email to newstips@ign.com.
Adam Bankhurst is a news writer for IGN. You can follow him on Twitter @AdamBankhurst and on Twitch.
About Author
