{"id":4091,"date":"2026-04-14T11:52:15","date_gmt":"2026-04-14T11:52:15","guid":{"rendered":"https:\/\/www.eurogamer.net\/article.php?article_id=2126224"},"modified":"2026-04-14T11:52:15","modified_gmt":"2026-04-14T11:52:15","slug":"amazon-dumps-driver-who-drove-off-with-boys-birthday-ps5","status":"publish","type":"post","link":"https:\/\/arcader.org\/news\/amazon-dumps-driver-who-drove-off-with-boys-birthday-ps5\/","title":{"rendered":"Amazon dumps driver who drove off with boy’s birthday PS5"},"content":{"rendered":"

Amazon says it will no longer work with a courier who drove off with at least one of the company’s many missing PlayStation 5 consoles<\/a>.<\/p>\n

The unnamed driver was captured on CCTV by Oxfordshire mum Jenni Walker, who had bought a PS5 as a birthday gift for her son.<\/p>\n

Speaking to Eurogamer this afternoon, Walker said her son – who turned 16 the day PS5 launched in the UK – had not wanted the driver to get into any trouble. <\/p>\n

But CCTV footage, shared on social media by Walker’s husband Richard, appears to show the driver handling a large PS5-shaped box at the back of his van. After delivering other packages, the driver then puts the big box back and drives away.<\/p>\n

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Eurogamer has obscured the driver’s face, though it is clearly visible in the original recording.<\/figcaption><\/figure>\n

The Walker family initially contacted Amazon, and went through a similar process with customer support I’ve now heard dozens of times in the past week from the many, many people similarly affected.<\/p>\n

In short, Amazon initially said it would investigate, gave some hope of a replacement being delivered, then later issued a refund. <\/p>\n

Walker told me she, like many others I’ve spoken to, tried to refuse a refund for some time, believing this would end the contract between her and Amazon, and their responsibility to deliver the console she’d paid for. <\/p>\n

She was initially offered a \u00a35 gift voucher in compensation, though this was eventually raised to \u00a350.<\/p>\n

Walker’s daughter, meanwhile, drove in person to the local Amazon depot and confronted the site’s boss with the CCTV footage, saying it showed one of his drivers speeding away with the \u00a3450 next-gen console. The site’s boss confirmed the driver shown on camera was one of his employees, and said they would be fired. <\/p>\n

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