{"id":2321,"date":"2026-04-12T08:45:06","date_gmt":"2026-04-12T08:45:06","guid":{"rendered":"https:\/\/www.eurogamer.net\/article.php?article_id=2125239"},"modified":"2026-04-12T08:45:06","modified_gmt":"2026-04-12T08:45:06","slug":"amazon-playstation-5-customers-report-receiving-toys-cat-food-or-simply-nothing-at-all","status":"publish","type":"post","link":"https:\/\/arcader.org\/news\/amazon-playstation-5-customers-report-receiving-toys-cat-food-or-simply-nothing-at-all\/","title":{"rendered":"Amazon PlayStation 5 customers report receiving toys, cat food, or simply nothing at all"},"content":{"rendered":"
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UPDATE 4.30pm:<\/strong> In a statement to Eurogamer, Amazon has acknowledged the widespread issues with its PlayStation 5 deliveries, and pledged it will “put it right” for every customer who gets in contact. <\/p>\n

“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders,” an Amazon spokesperson told us. “We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”<\/p>\n

Some customers we’ve spoken to have been asked to wait 48 hours to ensure their deliveries don’t still turn up out of the blue, while others have been offered a \u00a35 gift voucher.<\/p>\n

ORIGINAL STORY 2.30pm:<\/strong> Imagine securing a PlayStation 5 for launch day, anxiously waiting for your console to arrive, then opening its box to find… a kitchen appliance instead. Or cat food. Or nothing ever being delivered at all, despite your order being marked as completed. <\/p>\n

That’s what has happened to a number of Amazon UK customers over the past 24 hours, in a situation which has left people trying to get a refund, and with PS5 stock severely limited, the task of finding a console all over again. <\/p>\n

The first sporadic reports of the wrong items being delivered initially seemed too unlikely to be true – but they kept on appearing, late into last night, before the issue started to blow up more widely today. Additionally, within Eurogamer, we’ve now heard from friends and colleagues personally affected. <\/p>\n

The wrong items included in each box are different, but the accounts are similar: a delayed delivery, then an Amazon box with clear tape rather than the company’s usual branded seal. <\/p>\n

Push Square managing director Anthony Dickens was one of those affected, alongside MTV journalist and presenter Bex April May.<\/p>\n

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So, @AmazonUK<\/a> looks like someone has stolen my (day late) PS5. Right outer box, wrong item. Where can I get help? @AmazonHelp<\/a> @PlayStationUK<\/a> pic.twitter.com\/qBIZ3RHl1I<\/a><\/p>\n

\u2014 Anthony Dickens (@antdickens) November 20, 2020<\/a><\/p><\/blockquote>\n

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