{"id":1548699,"date":"2026-04-09T17:11:12","date_gmt":"2026-04-09T17:11:12","guid":{"rendered":"http:\/\/7rSWTehGUQYYdoEXWCHzRE"},"modified":"2026-04-09T17:11:12","modified_gmt":"2026-04-09T17:11:12","slug":"research-suggests-ai-infrastructure-projects-are-worth-the-investment-less-than-30-of-the-time","status":"publish","type":"post","link":"https:\/\/arcader.org\/news\/research-suggests-ai-infrastructure-projects-are-worth-the-investment-less-than-30-of-the-time\/","title":{"rendered":"Research suggests AI infrastructure projects are worth the investment less than 30% of the time"},"content":{"rendered":"<article>\n<p>Many AI proponents tout the tech for its potential to streamline complex tasks in the workplace, thereby boosting efficiency and productivity for humans. Unfortunately, recent research from Gartner suggests that&#8217;s far from the norm in practice.<\/p>\n<p>It turns out that one in five projects attempting to inject AI into IT infrastructure and operations (I&#038;O) fail, <a href=\"https:\/\/www.outsystems.com\/1\/gartner-report-generative-ai\/\" target=\"_blank\">according to Gartner&#8217;s figures<\/a> (via <a href=\"https:\/\/www.theregister.com\/2026\/04\/07\/ai_returns_gartner\/?td=rt-3a\" target=\"_blank\">The Register<\/a>). Gartner&#8217;s research director, Melanie Freeze, puts much of this down to unrealistic expectations surrounding the tech&#8217;s capabilities.<\/p>\n<p>&#8220;The 20 percent failure rate is largely driven by AI initiatives that are either overly ambitious or poorly scoped,&#8221; she says, &#8220;AI that doesn&#8217;t fit into the organization&#8217;s operations simply can&#8217;t deliver [a return on investment].&#8221;<\/p>\n<div style=\"min-height: 250px;\">\n<div class=\"kwizly-quiz kwizly-X1lxaO\"><\/div>\n<\/p><\/div>\n<p> <script src=\"https:\/\/kwizly.com\/embed\/X1lxaO.js\" async><\/script><\/p>\n<p><a href=\"https:\/\/www.pcgamer.com\/software\/ai\/we-need-a-better-name-for-ai-or-we-risk-talking-past-each-other-until-actually-intelligent-agi-comes-home-mooing\/\" target=\"_blank\">I&#8217;ve written before about how even the name &#8216;AI&#8217; can be misleading<\/a>; &#8216;AI&#8217; can refer to a broad range of tech, from videogame enemy behaviour to Large Language Models playing &#8216;yes, and&#8217;, then wraps it all up in scifi expectations. With that potential for confusion alone, it&#8217;s no wonder I&#038;O AI projects are frequently victims of overconfidence.<\/p>\n<p>Gartner surveyed 782 I&#038;O managers at the end of last year, with 57% of those interviewed readily admitting to at least one failed attempt to implement AI in their area of work. Melanie Freeze explains, &#8220;They assumed AI would immediately automate complex tasks, cut costs, or fix long\u2011standing operational issues. When expectations are not realistically set and the results don&#8217;t appear quickly, confidence drops and projects stall.&#8221;<\/p>\n<figure class=\"van-image-figure inline-layout\" data-bordeaux-image-check >\n<div class='image-full-width-wrapper'>\n<div class='image-widthsetter' style=\"max-width:4800px;\">\n<p class=\"vanilla-image-block\" style=\"padding-top:56.25%;\"><img loading=\"lazy\" decoding=\"async\" id=\"8QG6qowV9HohRUVkZ65EVU\" name=\"AI hero\" alt=\"A digitally generated image of abstract AI chat speech bubbles overlaying a blue digital surface.\" src=\"https:\/\/arcader.org\/wp-content\/uploads\/2026\/04\/research-suggests-ai-infrastructure-projects-are-worth-the-investment-less-than-30-of-the-time.jpg\" mos=\"\" align=\"middle\" fullscreen=\"\" width=\"4800\" height=\"2700\" attribution=\"\" endorsement=\"\" class=\"inline\"><\/p>\n<\/div>\n<\/div><figcaption itemprop=\"caption description\" class=\" inline-layout\"><span class=\"credit\" itemprop=\"copyrightHolder\">(Image credit: Andriy Onufriyenko via Getty Images)<\/span><\/figcaption><\/figure>\n<p>Issues most frequently arose from AI agent-led workflow management and auto-remediation of security threats. 38% of those same I&#038;O managers cited skill gaps, poor data quality, and limited data access as stumbling blocks that lead to the failure of their AI projects.<\/p>\n<p>But there were apparently actual wins too, with 53% of managers reporting success in instances where more mature GenAI was applied to IT service management (ITSM) and cloud operations\u2026though, at the risk of sounding just a little bit cheeky, now is perhaps a good time to mention that self-report data isn&#8217;t always the most reliable.<\/p>\n<p>As such, due caution should be practiced by anyone attempting to incorporate AI into their workflow. For just one example of an AI hallucination horror story, last year, a lawyer was called out in a New York Supreme Court legal case for allegedly using<a href=\"https:\/\/www.pcgamer.com\/software\/ai\/a-lawyer-caught-using-ai-citations-and-quotes-in-a-supreme-court-legal-case-has-been-called-out-by-a-judge-for-defending-themselves-with-err-ai-citations-and-quotes\/\" target=\"_blank\"> &#8220;inaccurate citations and quotations&#8221; generated by an AI tool<\/a>.<\/p>\n<p>Those in the know about AI aren&#8217;t necessarily any safer either, with one <a href=\"https:\/\/www.pcgamer.com\/software\/ai\/i-had-to-run-to-my-mac-mini-like-i-was-defusing-a-bomb-openclaw-ai-chose-to-speedrun-deleting-meta-ai-safety-directors-inbox-due-to-a-rookie-error\/\" target=\"_blank\">agent choosing to &#8216;speedrun&#8217; deleting Meta AI&#8217;s safety director&#8217;s inbox<\/a> due to a rookie mistake. The agent in question hailed from <a href=\"https:\/\/www.pcgamer.com\/software\/ai\/theres-a-hot-new-personal-ai-in-town-that-can-send-texts-check-your-calendar-come-up-with-business-ideas-spend-your-money-and-leak-your-data-all-depends-how-you-use-it\/\" target=\"_blank\">OpenClaw<\/a> (previously Moltbot, and Clawdbot), the fastest-growing open source project on GitHub ever. It just goes to show that, once you give your personal accounts over to an AI agent, there&#8217;s no telling what it will do with them.<\/p>\n<figure class=\"van-image-figure inline-layout\" data-bordeaux-image-check >\n<div class='image-full-width-wrapper'>\n<div class='image-widthsetter' style=\"max-width:1207px;\">\n<p class=\"vanilla-image-block\" style=\"padding-top:56.26%;\"><img loading=\"lazy\" decoding=\"async\" id=\"BHcXLGQJZK2KwNBm4rT7oS\" name=\"image (11)\" alt=\"The OpenClaw logo, with its name and a catchphrase \"the AI that actually does things.\"\" src=\"https:\/\/arcader.org\/wp-content\/uploads\/2026\/04\/research-suggests-ai-infrastructure-projects-are-worth-the-investment-less-than-30-of-the-time-1.jpg\" mos=\"\" align=\"middle\" fullscreen=\"\" width=\"1207\" height=\"679\" attribution=\"\" endorsement=\"\" class=\"inline\"><\/p>\n<\/div>\n<\/div><figcaption itemprop=\"caption description\" class=\" inline-layout\"><span class=\"credit\" itemprop=\"copyrightHolder\">(Image credit: OpenClaw)<\/span><\/figcaption><\/figure>\n<p>Inbox mismanagement like this isn&#8217;t just embarrassing; it could also pose a huge security risk\u2014it&#8217;s a good thing the agent didn&#8217;t also leak the Meta AI safety director&#8217;s emails, for instance. Along similarly sweat-inducing lines, earlier this year, <a href=\"https:\/\/www.pcgamer.com\/software\/ai\/a-human-software-engineer-rejected-an-ai-agents-code-change-request-only-for-the-ai-agent-to-retaliate-by-publishing-an-angry-blog-about-him\/\" target=\"_blank\">an AI agent posted an &#8216;angry&#8217; blog post<\/a> making all sorts of wild claims about the human engineer who rejected its code change request. Bottom line, caution is always advised if you&#8217;re thinking about using something agentic for even just personal use.<\/p>\n<\/article>\n<p><a href=\"https:\/\/www.pcgamer.com\/software\/ai\/research-suggests-ai-infrastructure-projects-are-worth-the-investment-less-than-30-percent-of-the-time\/\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many AI proponents tout the tech for its potential to streamline complex tasks in the workplace, thereby boosting efficiency and productivity for humans. Unfortunately, recent research from Gartner suggests that&#8217;s far from the norm in practice. It turns out that one in five projects attempting to inject AI into IT infrastructure and operations (I&#038;O) fail, according to Gartner&#8217;s figures (via The Register). Gartner&#8217;s research director, Melanie Freeze, puts much of this down to unrealistic expectations surrounding the tech&#8217;s capabilities. &#8220;The 20 percent failure rate is largely driven by AI initiatives that are either overly ambitious or poorly scoped,&#8221; she says, &#8220;AI that doesn&#8217;t fit into the organization&#8217;s operations simply can&#8217;t deliver [a return on investment].&#8221; I&#8217;ve written before about how even the name &#8216;AI&#8217; can&hellip;<\/p>\n<p class=\"excerpt-more\"><a class=\"blog-excerpt button\" href=\"https:\/\/arcader.org\/news\/research-suggests-ai-infrastructure-projects-are-worth-the-investment-less-than-30-of-the-time\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":1548700,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[336],"tags":[1997,1622],"class_list":["post-1548699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pc-gamer","tag-ai","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Research suggests AI infrastructure projects are worth the investment less than 30% of the time | Arcader News<\/title>\n<meta name=\"description\" content=\"Many AI proponents tout the tech for its potential to streamline complex tasks in the workplace, thereby boosting efficiency and productivity for humans.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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