{"id":1325777,"date":"2025-09-15T14:17:07","date_gmt":"2025-09-15T14:17:07","guid":{"rendered":"http:\/\/3pDLrAoDAjDzWsiEoAbNUb"},"modified":"2025-09-15T14:17:07","modified_gmt":"2025-09-15T14:17:07","slug":"gearbox-ceo-randy-pitchfords-chronic-tweeting-syndrome-strikes-again-says-less-than-1-of-1-of-players-are-filing-tickets-about-performance-so-clearly-the-internets-overblowing-it","status":"publish","type":"post","link":"https:\/\/arcader.org\/news\/gearbox-ceo-randy-pitchfords-chronic-tweeting-syndrome-strikes-again-says-less-than-1-of-1-of-players-are-filing-tickets-about-performance-so-clearly-the-internets-overblowing-it\/","title":{"rendered":"Gearbox CEO Randy Pitchford&#8217;s chronic tweeting syndrome strikes again, says &#8216;less than 1% of 1%&#8217; of players are filing tickets about performance so clearly the internet&#8217;s overblowing it"},"content":{"rendered":"<article>\n<p>To what I assume is the eternal dismay of the Gearbox PR department, studio CEO Randy Pitchford has once again been tweeting. What&#8217;s he up to now? Well, he&#8217;s applying the ol&#8217; scientific method to people&#8217;s Borderlands 4 performance complaints, pointing out that\u2014if this game is really as stutter-prone as you <a data-analytics-id=\"inline-link\" href=\"https:\/\/www.pcgamer.com\/hardware\/even-with-a-9800x3d-and-a-5090-it-runs-like-absolute-buttcheeks-2k-games-posts-nvidias-borderlands-4-optimised-settings-guide-but-the-community-is-already-in-open-revolt\/\">horrible lot have been making it sound like<\/a>\u2014how come &#8220;less than one percent of one percent&#8221; of players are filing customer service tickets about performance woes?<\/p>\n<p>Pitchford&#8217;s maths minute goes as follows: &#8220;Customer Service reports for Borderlands 4 at roughly 1% or so of installs.&#8221; That is to say, if 1,000,000 people had installed the game, a mere 10,000 of them would have filed tickets.<\/p>\n<p>Pitchford does a little legerdemain here\u2014classic magician behaviour\u2014and transitions to talking about the tickets as a percentage of the game&#8217;s overall <em>customers<\/em> (everyone who has it installed). So, rather than saying that 55% of customer service tickets are about people&#8217;s SHiFT accounts, he says 0.55% of customers are having problems, and so on. Bearing that in mind, Pitchford goes on to say that &#8220;0.04% of customers [tickets] are PC performance related.&#8221;<\/p>\n<p>The number gets smaller. Of that 0.04% of customers, Gearbox customer service has flagged a mere 0.009% as &#8220;valid,&#8221; and a fair chunk have been led to the sunlit uplands of good performance with &#8220;education&#8221; (settings coaching).<\/p>\n<p>&#8220;That is less than one percent of one percent (0.01%) of customers using CS tickets for valid performance issues,&#8221; says Pitchford.<\/p>\n<div class=\"see-more see-more--clipped\">\n<blockquote class=\"twitter-tweet hawk-ignore\" data-lang=\"en\">\n<p lang=\"en\" dir=\"ltr\">Fun facts: Customer Service reports for Borderlands 4 at roughly 1% or so of installs. Using that simple, rounded ratio\u2026More than half of the tickets (~0.55% of customers) are users reporting difficulty with their SHiFT accounts (lost e-mails\/access, etc). The next highest\u2026<a href=\"https:\/\/twitter.com\/cantworkitout\/status\/1967344224728400187\">September 14, 2025<\/a><\/p>\n<\/blockquote>\n<div class=\"see-more__filter\"><\/div>\n<\/div>\n<p>The conclusion? &#8220;This reality is dramatically different than what you would expect if your only sources of information were, say, certain internet threads.&#8221;<\/p>\n<p>But let&#8217;s be honest, when was the last time you filed a customer service ticket with a studio over bad performance in a game? For me, the answer is an easy &#8216;never,&#8217; and I suspect it&#8217;s the same for a lot of others, too. If a game runs badly, I&#8217;ll curse and wait for a patch, and maybe leave a review warning others.<\/p>\n<p>You know, exactly what so many players have already done in the game&#8217;s Steam user reviews, where the game launched to Mostly Negative reviews and has since settled at 65% Mixed.<\/p>\n<p>So trying to point at customer service tickets as evidence the performance complaints are overblown feels just a tad bizarre, and besides, what exactly does Pitchford expect to happen? I&#8217;m not sure anyone running into performance errors with the game is going to see this ticket breakdown and decide that there must have been no problem after all. It&#8217;s only going to further agitate players who want their game to run well.<\/p>\n<p>The good news is that, so far as I can tell, Gearbox <em>has<\/em> been putting out patches for Borderlands 4&#8217;s performance issues and they are making a difference. So with any luck we&#8217;ll all soon live in a world where the game runs much better out of the box. Still, I can&#8217;t help but think the studio would be well-served if it hired a guy specifically to follow Pitchford around and stop him from tweeting. At least that way he wouldn&#8217;t be out there calling Borderlands 4 &#8220;<a data-analytics-id=\"inline-link\" href=\"https:\/\/www.pcgamer.com\/hardware\/borderlands-4-is-a-premium-game-made-for-premium-gamers-is-randy-pitchfords-tone-deaf-retort-to-the-performance-backlash-if-youre-trying-to-drive-a-monster-truck-with-a-leaf-blowers-motor-youre-going-to-be-disappointed\/\">a premium game for premium players<\/a>.&#8221;<\/p>\n<div class=\"product\"><a data-dimension112=\"c2516a9e-9d84-4be0-909a-9b29acab8e9d\" data-action=\"Deal Block\" data-label=\"Borderlands 4\" data-dimension48=\"Borderlands 4\" target=\"_blank\" rel=\"nofollow\"><\/p>\n<figure class=\"van-image-figure \" >\n<div class='image-full-width-wrapper'>\n<div class='image-widthsetter' style=\"max-width:841px;\">\n<p class=\"vanilla-image-block\" style=\"padding-top:100.00%;\"><img loading=\"lazy\" decoding=\"async\" id=\"Di7aagQAgXgEx92v4Cq4gn\" name=\"borderlands-4\" caption=\"\" alt=\"\" src=\"https:\/\/arcader.org\/wp-content\/uploads\/2025\/09\/gearbox-ceo-randy-pitchfords-chronic-tweeting-syndrome-strikes-again-says-less-than-1-of-1-of-players-are-filing-tickets-about-performance-so-clearly-the-internets-overblowing-it.jpg\" mos=\"\" align=\"middle\" fullscreen=\"\" width=\"841\" height=\"841\" attribution=\"\" endorsement=\"\" credit=\"\" class=\"\"><\/p>\n<\/div>\n<\/div>\n<\/figure>\n<p><\/a><\/p>\n<p><a href=\"https:\/\/www.pcgamer.com\/games\/fps\/borderlands-4-release-date-trailers\/\" target=\"_blank\" data-dimension112=\"c2516a9e-9d84-4be0-909a-9b29acab8e9d\" data-action=\"Deal Block\" data-label=\"Borderlands 4\" data-dimension48=\"Borderlands 4\" data-dimension25=\"\"><strong>Borderlands 4<\/strong><\/a>: Everything we know<br \/><a href=\"https:\/\/www.pcgamer.com\/games\/fps\/borderlands-4-shift-codes\/\" target=\"_blank\"><strong>Borderlands 4 Shift codes<\/strong><\/a>: The new key connection<br \/><a href=\"https:\/\/www.pcgamer.com\/games\/fps\/borderlands-4-harlowe-build\" target=\"_blank\"><strong>Borderlands 4 Harlowe builds<\/strong><\/a>: The amped-up Gravitar<br \/><strong><\/strong><a href=\"https:\/\/www.pcgamer.com\/games\/fps\/borderlands-4-rafa-build\" target=\"_blank\"><strong>Borderlands 4 Rafa builds<\/strong><\/a>: The speed-demon Exo-Soldier<br \/><a href=\"https:\/\/www.pcgamer.com\/games\/fps\/borderlands-4-vex-build\" target=\"_blank\"><strong>Borderlands 4 Vex builds<\/strong><\/a>: The spooky Siren<br \/><strong><\/strong><a href=\"https:\/\/www.pcgamer.com\/games\/fps\/borderlands-4-amon-build\" target=\"_blank\"><strong>Borderlands 4 Amon builds<\/strong><\/a>: The fierce Forgeknight<\/p>\n<\/div>\n<\/article>\n<p><a href=\"https:\/\/www.pcgamer.com\/games\/fps\/gearbox-ceo-randy-pitchfords-chronic-tweeting-syndrome-strikes-again-says-less-than-1-percent-of-1-percent-of-players-are-filing-tickets-about-performance-so-clearly-the-internets-overblowing-it\/\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To what I assume is the eternal dismay of the Gearbox PR department, studio CEO Randy Pitchford has once again been tweeting. What&#8217;s he up to now? Well, he&#8217;s applying the ol&#8217; scientific method to people&#8217;s Borderlands 4 performance complaints, pointing out that\u2014if this game is really as stutter-prone as you horrible lot have been making it sound like\u2014how come &#8220;less than one percent of one percent&#8221; of players are filing customer service tickets about performance woes? Pitchford&#8217;s maths minute goes as follows: &#8220;Customer Service reports for Borderlands 4 at roughly 1% or so of installs.&#8221; That is to say, if 1,000,000 people had installed the game, a mere 10,000 of them would have filed tickets. Pitchford does a little legerdemain here\u2014classic magician behaviour\u2014and transitions&hellip;<\/p>\n<p class=\"excerpt-more\"><a class=\"blog-excerpt button\" href=\"https:\/\/arcader.org\/news\/gearbox-ceo-randy-pitchfords-chronic-tweeting-syndrome-strikes-again-says-less-than-1-of-1-of-players-are-filing-tickets-about-performance-so-clearly-the-internets-overblowing-it\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":1,"featured_media":1325778,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[336],"tags":[91,748],"class_list":["post-1325777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pc-gamer","tag-fps","tag-games"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gearbox CEO Randy Pitchford&#039;s chronic tweeting syndrome strikes again, says &#039;less than 1% of 1%&#039; of players are filing tickets about performance so clearly the internet&#039;s overblowing it | Arcader News<\/title>\n<meta name=\"description\" content=\"To what I assume is the eternal dismay of the Gearbox PR department, studio CEO Randy Pitchford has once again been tweeting. 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